Email Address
Customer Service
(045) 455-0660 to 65

Frequently Asked Questions

What are your contact numbers?

You may visit our Contact Us page to view our contact information.

Where is your hospital located?

Our hospital is located at MacArthur Highway, Barangay Maimpis, 2000 San Fernando, Pampanga, Philippines. You may refer to this map guide for your reference:

Are my medical records secure?

Our medical center is committed to safeguarding your right to privacy. All your personal and medical information contained in your records shall be protected from unauthorized disclosure and use, including loss or destruction. All data you have provided shall be held in utmost confidentiality.

How do I get admitted?

We advise patients to coordinate with the Emergency Unit (walk-in) for their admission. The rooms are on a first come, first serve basis, so it depends on the number of patients being admitted or discharged.

You may also contact our emergency hotline here: 860-0911.

For other inquiries, you can also contact us by viewing the Contact Us page for more contact information.

I would like to consult with an expert. How can I contact them?

To view the list and details of our experts, please visit our Find A Doctor page.

The list of doctors, clinic schedules and contact information are also posted in the clinics of our hospital.

Do you have online consultation?

We offer MTCMC Connect, an online outpatient consultation that brings expert care at the comfort of your homes. This allows you to connect to your doctors through a link that will be provided to you.

Payment starts at Php 500 and will be done through GCash or Bank Transfer. Please note that the price may vary depending on your physician.

For appointments and other concerns, please call or text our Telemedicine Specialist at:

  • 0917-818-4898
  • (045) 455-0664
  • (045) 861-4607


I’d like to use my HMO.

You can view our list of accredited HMOs through this page.

You may also reach our HMO Concierge through their Facebook page or contact numbers:

  • (045) 455-0664 local 2126/2127
  • 0917-801-0596
  • 0917-592-3369

How much is your RT-PCR and Rapid Antigen Test?

You can book your RT-PCR and Rapid Antigen Test with us!

  • EXPRESS RT-PCR (results within 6 hours) – Php 4,300
  • RT-PCR (results within 24 hours) – Php 2,300 
  • Rapid Antigen Test (results within 1 hour) – Php 660

We conduct testing 24/7. Walk-ins are also welcome!

For appointments and other concerns, please call or text us at: 

  • (045) 455 0660 / (045) 455 2129 local 2283
  • 0943-129-0929

Do you have Drive-Thru Laboratory Services?

Yes, you don’t have to go inside the hospital or step out of your vehicles. Have your laboratory tests at your convenience by following these easy steps in this link:

You can also watch our step-by-step guide here:

For appointments and other concerns, call us at 0917-866-4181.

Are you hiring? How do I apply?

We are looking for passionate and competent individuals to be part of the MTCMC family. If you’re interested to apply, you may email us through: or

We also welcome walk-ins. Just drop by our HRD office located on the 3rd floor of MTCMC from Monday to Friday, 8am to 5pm.


  • Updated resume, TOR & Diploma (Fresh graduates are also encouraged to apply)
  • Additional Requirements for Licensed Professionals: Board rating, PRC ID (if available)

For more information, you may visit our Careers page or MTCMC Career Page on Facebook.

I have other inquiries or concerns about your services.

We would love to hear your feedback about our services! Our Customer Relations Office is always available for your concerns. Let us know your feedback to make our services better by reaching us out at:

Feel free to reach out to our Information Representative so they can also assist you with other inquiries at:

  • (045) 455-0660
  • (045) 455-2129
  • 0917-538-3151 (for Globe)
  • 0933-856-8861 (for Sun)